Full programme of one day (9am till 5pm) communication skills course
Introduction to communication
What is communication, causes of failure, getting the right balance
The assumptions we make
Understanding the impact of your own and other people’s assumptions, lessons to learn
Communication dynamics
Simplicity & complexity, has the message been received, use of emphasis, formality, humour, emotion, staying in control
The manager as a communicator
Channel or gulf, messenger of information, involving others
Barriers to effectiveness
What is effective communication, personal, organisational and process barriers, the grapevine, overcoming barriers
Managing communication channels
The spoken word, the written word, tips for success, visual and non-verbal communication, technology and multi-media
You as a communicator
Conscious and good news communicators, communicating with individuals and with groups
Our Training is suitable for one to one training
but also for an in-house training for 4 to 16 people.
Introduction to communication
What is communication, causes of failure, getting the right balance
The assumptions we make
Understanding the impact of your own and other people’s assumptions, lessons to learn
Communication dynamics
Simplicity & complexity, has the message been received, use of emphasis, formality, humour, emotion, staying in control
The manager as a communicator
Channel or gulf, messenger of information, involving others
Barriers to effectiveness
What is effective communication, personal, organisational and process barriers, the grapevine, overcoming barriers
Managing communication channels
The spoken word, the written word, tips for success, visual and non-verbal communication, technology and multi-media
You as a communicator
Conscious and good news communicators, communicating with individuals and with groups
Our Training is suitable for one to one training
but also for an in-house training for 4 to 16 people.